Consumers get help with Call for Action - Boston News, Weather, Sports | FOX 25 | MyFoxBoston

Consumers get help with Call for Action

Posted: Updated:
ATLANTA -

FOX 5's Call for Action volunteers come in every week, and help solve viewer problems. They do it for free, and for the love helping out others.

They just held their annual conference in Atlanta, and we wanted to remind you of their contribution to FOX 5 and to the community.

FOX 5 gets calls every day from people asking for help. We can't help everyone, and that's when the Call for Action team jumps in to help mediate these disputes. They're an all-volunteer group who gets the job done.

"I would tell anybody, if you have a problem, call Call for Action. It works," said one woman.

Amy Short was furious that her new couch was collapsing.  Once she called Call for Action, the retailer decided to talk to her.

"Amazing. All of the sudden people actually talked to me; someone called back.  They wanted to ask more questions about the situation," said Short.

The Call for Action volunteers bring businesses to the table with upset customers to mediate disputes.  Volunteers are in 25 cities nationwide.

"Some of our Call for Actions, so far, this year have gotten back over a million dollars for consumers. That's one office we're talking about," said Call for Action President Shirley Rooker.

Rooker might be president of Call for Action but she's also one of its 1,000 volunteers.  Last week, some of them gathered in Atlanta for an annual meeting to exchange information on trends that have the potential to trip up consumers.

"We're looking now at the way you do mobile payments on your cellphone, almost as your bank, as your checkbook and everything else. What kind of issues does that raises for consumers," said Rooker.

Helping FOX 5 viewers get a bad TV exchanged, or a police record expunged, doesn't happen without the volunteers. They are the engine that makes Call for Action work.  

"Don't forget we're kind of the first line of help for some consumers.  There aren't very many government agencies or other places that consumer can go," said Rooker.

FOX 5's Call for Action Director, Susan Bowie, has just been named to the National Call for Action Board of Directors, and our congratulations go out to her.

If you have a complaint about a business dealing and you are not getting anywhere, click here on how the Call for Action team can help you.

  • I-Team Story ArchiveMore>>

  • Legal ethics expert: Crisis of Public Confidence

    Legal ethics expert: Crisis of Public Confidence

    Thursday, July 24 2014 10:43 PM EDT2014-07-25 02:43:53 GMT
    The Georgia State Professor of Law and Ethics says Georgia citizens are facing a crisis of public confidence due to the unfolding drama at the Georgia Government Transparency and Campaign Finance Commission.
    The Georgia State Professor of Law and Ethics says Georgia citizens are facing a crisis of public confidence due to the unfolding drama at the Georgia Government Transparency and Campaign Finance Commission.
  • Credit Cards v Charge Cards

    Credit Cards v Charge Cards

    Wednesday, July 23 2014 7:48 AM EDT2014-07-23 11:48:23 GMT
    You always hear that it's a great idea to get rid of your credit cards, but sometimes it really is the best way to pay. So here's another option: charge cards.
    You always hear that it's a great idea to get rid of your credit cards, but sometimes it really is the best way to pay. So here's another option: charge cards.
  • FOX 5 I-Team Investigates

    Child traumatically injured in beach house elevator

    Child traumatically injured in beach house elevator

    Monday, July 21 2014 8:09 AM EDT2014-07-21 12:09:54 GMT
    Another child has been seriously injured in a residential elevator accident. This is a warning for any family renting a beach house.
    Another child has been seriously injured in a residential elevator accident. This is a warning for any family renting a beach house.
  • Contact the FOX 5 I-Team

    * denotes required fields

    We're sorry, but only one entry is allowed per person.
    Thank you for your continued interest.

    Thanks for contacting FOX 5.  To reach our newsroom by phone, please call (404) 898-0100.

  • Good Day ArchiveMore>>

  • Back to School Jamboree with Hosea Feed The Hungry

    Back to School Jamboree with Hosea Feed The Hungry

    Hosea Feed the Hungry will host their annual Back to School Jamboree on Sunday, July 13, 2014 from 10:00 a.m. until 3:00 p.m. at Turner Field. Children will receive a backpack filled with school supplies.

    Hosea Feed the Hungry will host their annual Back to School Jamboree on Sunday, July 13, 2014 from 10:00 a.m. until 3:00 p.m. at Turner Field. Children will receive a backpack filled with school supplies.

  • 'National Dance Day' takes stage nationwide

    'National Dance Day' takes stage nationwide

    Thursday, July 24 2014 9:33 AM EDT2014-07-24 13:33:07 GMT
    Nigel Lythgoe Co-Creator, Executive Producer and Judge of the hit FOX TV show “So You Think You Can Dance (SYTYCD)” which reignited America’s passion for dance and has become a pop culture phenomenon, announces that the 5th annual National Dance Day will take place on Saturday, July 26.
    Nigel Lythgoe Co-Creator, Executive Producer and Judge of the hit FOX TV show “So You Think You Can Dance (SYTYCD)” which reignited America’s passion for dance and has become a pop culture phenomenon, announces that the 5th annual National Dance Day will take place on Saturday, July 26.
  • Former "X Factor" Favorite Opens Studio, Trains Future Superstars

    Former "X Factor" Favorite Opens Studio, Trains Future Superstars

    Thursday, July 24 2014 9:05 AM EDT2014-07-24 13:05:59 GMT
    Any fan of FOX's "The X Factor" will remember Tara Simon, a Top 24 finalist on Season 2. She didn't go all the way on the show, but her career
     Any fan of FOX's "The X Factor" will remember Tara Simon, a Top 24 finalist on Season 2. She didn't go all the way on the show, but her career as a singer -- and singing coach -- couldn't be going better.
Powered by WorldNow

25 FOX Drive
Dedham, MA 02026

Phone (781) 467-2525

Didn't find what you were looking for?
All content © Copyright 2000 - 2014 Fox Television Stations, Inc. and Worldnow. All Rights Reserved.
Privacy Policy | Terms of Service | Ad Choices