MassDOT: Toll collector complaints result in refunds
BOSTON (MyFoxBoston.com) – Thousands of dollars have been refunded to Bay State drivers thanks to complaints about Massachusetts toll collectors.
The Massachusetts Department of Transportation confirmed to FOX 25 that over the past three years, the state has refunded more than $3,000 to motorists who have complained to the department about toll collectors.
Nearly 300 complaints have come in to MassDOT over that time. The department has since launched a surveillance program to keep an eye on certain toll collectors.
Since 2010, 14 state toll collectors have been suspended and eight have been fired.