Capital One changes terms, says it can show up at cardholders' homes
(MyFoxBoston.com) -- Credit card company Capital One sent a contract update to its users recently, and some of the changes are raising eyebrows.
Part of the update specifies that "we may contact you in any manner we choose," including calls, emails, texts, or a "personal visit."
The contract goes on to state that collectors can visit in person both "at your home and at your place of employment."
According to an article in the Los Angeles Times, the company also asserted that it could "modify or suppress caller ID." That's also known as spoofing, which is an annoying but legal tactic mostly used by telemarketers.
But there are laws against harassment and stalking, and the Times article states that Capital One could be held accountable under those laws if it becomes too aggressive in its tactics.