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GM CEO listens, responds to customer complaints in YouTube videos

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DETROIT -- General Motors CEO Mary Barra is spending time in the automaker's call center listening to customer complaints.
 
The new CEO spent about a half hour last Thursday wearing a headset at the suburban Detroit center and will return there periodically.
 
GM on Wednesday also posted five videos of Barra answering frequently asked questions on its website. It's trying to counter bad press from a massive recall of 1.6 million cars over faulty ignition switches.

WATCH THE VIDEOS ON YOUTUBE




GM has admitted it knew about the problem for at least a decade but did not recall the cars until last month. The problem is linked to at least 12 deaths.

Spokesman Greg Martin says that during the time Barra listened in last week, no one called about the recall.

Copyright 2014 by myFOXDetroit.com. The Associated Press contributed to this report. All rights re served. This material may not be published, broadcast, rewritten or redistributed.


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